Every now and then, a
Every now and then, a company will bowl me over with good service. Sadly, nowadays it happens very seldom. Hyroops Big & Tall men's store did it the other day. Here's the story:
I'm a big guy. 6'6″ and over 250 lbs. It's hard to find a suit to fit me. But I found myself needing a suit so I set out on a quest with my 5-year-old son Christopher at my side. We wound up at K&G. I won't go into the details, but it was not a good experience. There was a suit purchased, it was poorly fitted, the manager handled it badly. In short: Uggh.
So my wife and I set out on a NEW quest. It was HOT. Really HOT. And we were tired. We went to the malls. We went everywhere. Then we stopped by Hyroops. They didn't have anything that was right.
BUT, they went out of their way to order something that they thought might work. When it came in, I went back and tried it on. No dice. But something else in the store did work OK…at least well enough that it could be altered to fit. It was a $400 suit. I figured $100 for alterations (they had to do quite a bit of work on the coat, take in the thighs on the pants, cuffs, sleeves, etc). So in my mind, I would be $500 into them for the suit. But nobody else had anything that would work.
The manager recommended that I come in to see the seamstress for the fitting, so that she could see exactly what needed to be done. She was wonderful, and took a great deal of time to make sure everything was checked out. THEN they did it. They knocked me out.
As we were wrapping up, I asked the clerk “So, do I pay you for the alterations now, or when I pick it up?”. His answer: “There's no charge. Alterations are free for the life of the garment. Put on some weight? Bring it in and we'll let it out. Lose some weight? Bring it in and we'll take it in. Not fitting just right? Bring it in and we'll fix it. Forever.”
My jaw dropped.
Here's the kicker: The suit was ready THE NEXT DAY.
Absolutely fantastic. Highly recommended (but a bit pricey) if you're a big guy.
Hyroops is on Cobb Parkway about half way between Cumberland and Windy Hill Rd. In the same shopping center as D. Gellar and Sons (don't get me started on them…)