Beware AT&T/Bellsouth Reps Bearing Good Deals
Back on Feb 12, my wife and I were at the Cingular store upgrading our cell phones (having just signed a new two year contract). We were approached by an AT&T/Bellsouth rep who asked for our home phone number to see if he could offer us a better deal because of the AT&T/Bellsouth merger. We went on with the business that brought us into the store and he scurried off to check our account.
When he came back, he quoted the amount of our monthly bill to us and said because we had AT&T long distance, there was a new bundle available that would give us lots more services for no more money each month. Did we want to sign up?
“Hang on,” we said. “Are you saying that this new bundle will give us everything we currently have plus new services and it won’t cost us any more each month?”
“Exactly!” he replied.
We asked a few more questions, and it seemed reasonable that because of the merger they were able to bundle up the local and long distance service and give us more services as a result of the merge. He said there was no contract and no long term commitment, so we signed on the proverbial dotted line.
A good life lesson: Don’t believe
everything anything a salesman tells you.
We got the next phone bill today. For the PARTIAL MONTH, with almost exactly the same long distance usage ($1.10 vs. $1.20), our bill went up over $25!
The particularly annoying thing was that it took my wife over an hour on the phone with customer no-service to get them to back out the changes and commit to reducing the bill back to what it used to be.